Frequently Asked Questions about Our Flooring
What makes our flooring stand out?
We’ve poured love, creativity, and a sprinkle of innovation into every floor we design. With us, you’re not just buying floors, you’re investing in spaces that truly feel like home.
How durable are our floors?
Oh, they’re built to last! We want your floors to be a part of your life’s best moments for years to come. Rest assured, our floors are as tough as they are beautiful.
How can I pay for my floors?

We offer the following payment methods to our customers.

1. Credit Card
2. Bank Transfer

How long does it take for my stock to arrive?

The delivery timeline can depend on a few key things:

  1. Our stock availability in your area: We strive to keep a robust inventory across all our warehouses, but sometimes certain items might be more popular in some regions than others.
  2. Your delivery location: If you’re nestled in a rural or remote town, it might take us a little longer to reach you, especially if we need the help of multiple freight companies. But rest assured, we’re committed to getting your order to you as soon as possible. If everything aligns perfectly, we aim to have your order out the door and on its way from your local distribution warehouse within 2 business days after you place your order.

For more detailed information, feel free to check out our Shipping Policy. We’re here to make your shopping experience with LUXO Floors as seamless and enjoyable as possible. Thank you for choosing us to be a part of your home’s transformation!

Why does my floorboard look different?

It’s quite common for floorboards to have some variation in appearance. This is largely due to the natural beauty and uniqueness of the material we use. Each piece of wood has its own character – just like us, no two are exactly alike! 

Photos and magazine does not have a 100% representation of the colour. 

The grain pattern, color, and texture of your floorboards can be influenced by many factors, including the type of wood, its age, and even the part of the tree from which it was cut. This diversity is what gives your floor its unique charm and personality. It’s not a flaw; it’s a feature that adds authenticity and warmth to your space. 

At the same time, we understand if you were expecting a more uniform look. If this is the case, please reach out to us. We’re here to ensure you’re completely satisfied with your flooring and to help you find a solution that suits your style perfectly. 

Remember, your floor is more than just a surface – it’s a reflection of your taste and lifestyle. And at LUXO Floors, we’re committed to helping you create a home that feels just right for you. Thanks for reaching out, and don’t hesitate to contact us with any other questions or concerns. We’re here to help!

Can I install the floors myself?

That’s absolutely right! Our Hybrid Floors are created with you, our wonderful customers, in mind. They’re user-friendly and designed to be a breeze to install. Feel like embracing your inner DIY enthusiast? Go right ahead!

Now, when it comes to our Engineered Floors, things get a bit more technical. But hey, don’t worry one bit! We recommend professional installation for these beauties to ensure they’re fitted perfectly and will last for many happy years to come. 

But remember, we’re always here for you. Whether it’s to guide you through the installation process or answer any questions you might have, we’re just a call or email away. After all, our aim is to make your flooring journey as smooth and joyful as possible. Your satisfaction, delight, and peace of mind are what drive us to do better every day.

Do we offer a warranty on our floors?

Yes, indeed! We believe in our products and we want you to as well. That’s why we offer an extended warranty – because your peace of mind matters to us.

How do I clean and take care of my new floors?

Caring for your floors is as easy as pie! A simple sweep or mop should do the trick. For more details, you can always refer to our handy-dandy Floor Care Guide.

Are we eco-friendly?

Absolutely! We’re all about creating beautiful spaces while being kind to our planet. Many of our flooring options are environmentally friendly, because we believe in a green future.

Can I request a sample before purchasing?

Of course! We know choosing the perfect floor is a big decision. That’s why we’re more than happy to send you a sample, so you can experience the comfort and style firsthand.

Remember, we’re here to make your flooring journey smooth and enjoyable. Feel free to reach out with any questions or concerns – we’re always ready to help!